Terms and Conditions

About terms and conditions, payments, etc...

Planning and payment

 

Our tours are not pre-scheduled, they are a private, personalised experience always arranged on request and depending on our availability. Last-minute requests are risky, however, and will not always have a positive outcome.

 

We will do our best to be flexible in creating and adjusting tours, so feel free to contact us regarding any aspect of the tour or the changes you want to make. The idea, after all, is to make your experience in Croatia as enjoyable as possible.

 

All of the tours include tastings of various authentic products. If there are any allergies or diet restrictions that we should be aware of, make sure to let us know so we can adapt the tour accordingly, as we cannot take the responsibility for any such event.

 

After we have planned and agreed on everything, we will need a 10-30% deposit (depending on the tour) to be transferred to our account in order to avoid any possible last minute cancellations without notice and to ensure best availability and quality with our partners.

Payment of the deposit constitutes your acceptance of the terms and conditions and is done via bank transfer.

 

After receiving the deposit, you will get an official booking confirmation. After we receive a balance payment, we will send you the final traveling document providing all of the contact information, times of departures and other necessary information.

Cancellation Policy

 

There is no fixed cancellation policy. Should you for any reason wish to or have to cancel your tour, please let us know as soon as possible so we can try to get as much of your payment returned as possible. We tend to pay all our suppliers in advance to ensure top quality service but we will refund whatever we can at the time of cancelling. We keep the amount paid as deposit for administrative fees.

 

Travel Insurance—Protect yourself

 

We strongly recommend purchasing affordable, comprehensive travel insurance protection once your trip is booked, regardless of the tour, for your own safety. The list of benefits, to name a few, includes: trip cancellation, trip interruption, medical insurance, lost/delayed baggage, and emergency evacuation. We can suggest some while planning, if you need an advice.

 

 

 

Privacy Policy & Data Confidentiality

 

Njamamama LLC, owner of Checking Croatia project, respects the privacy of its users and visitors, and only asks for personal information in case of booking confirmation to facilitate the provision of services as requested. Njamamama LLC will protect your privacy and only request personally identifiable information of clients/users/travellers necessary to fulfill travel arrangements. User data are highly confidential and will not be shared with outside parties except to the extent necessary to complete your order. All employees and partners are obligated to respect the privacy policy.